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Licensing FAQ

Q. What are the differences between “Development” package, “Development Only” package, and “Runtime” package?

A. The “Development” package allows the user to develop and execute the application for unlimited time. The “Development Only” package allows the user to develop the application, test it for up to 72 continuous hours and deploy it in a station where the runtime license is installed. The “Runtime” package allows the user to execute the application for unlimited time, and blocks the development tools, so the user cannot create new applications or modify existing ones.

 

 

Q. What are the differences between the platforms supported by InduSoft Web Studio?

A. The “Windows” platform includes the Microsoft operating systems for Desktop/Server, such as Windows XP, Windows Vista, Windows 7, Windows 2003 Server, and Windows 2008 Server. The “Windows Embedded” platform includes the Microsoft operating systems for HMI panels and embedded devices, such as Windows XPe, and Windows Embedded Standard. The “Windows Embedded CE” platform includes the Microsoft operating systems for HMI panels, embedded and mobile devices running Windows CE or Windows Mobile 6.5.

 

 

Q. What is the platform for development?

A.  The development environment of Indusoft Web Studio supports the “Windows” platform only. In other words, “Windows Embedded” and “Windows Embedded CE” are supported by the runtime license only. Applications created on the “Windows” platform with the development environment of InduSoft Web Studio can be deployed on runtime systems running on any Microsoft platform, including “Windows”, “Windows Embedded” or “Windows Embedded CE”.

 

 

Q. Can I split a Development license in two physical licenses (Development Only and Runtime)?

A. Yes. Please note that if you decide to use the Hardkey(s) instead of Softkey, the Hardkey(s) for each installation must be purchased separately.

 

 

Q. Can I use either Softkey or Hardkey for development and runtime?

A. Yes. The Hardkey for “Windows Embedded” and “Windows Embedded CE” is different from the Hardkey for “Windows” platform. Typically, development licenses are installed in Hardkeys to facilitate the portability of the license to different computers, while runtime licenses are typically installed as Softkeys. However, the user has the choice to use either Hardkey or Softkey for any license. Hardkeys are sold separately.

 

 

Q. Can I upgrade my license remotely?

A. Yes. Either Hardkeys or Softkeys can be upgraded remotely via a unique code of each license. Just follow the following steps to upgrade a license on the “Windows” platform:

  • Close all modules of InduSoft Web Studio (development and runtime)

  • Execute the Register module (Windows button > All Programs > InduSoft Web studio > Register)

  • Select the license method (either Softkey or Hardkey) and click on the “Check” button. If you selected “Hardkey”, please make sure that the Hardkey is connected to the computer before clicking on the “Check” button.

  • Click on the “Change License” button.

  • Copy the “Site Code” and send it to your software vendor (usually, by email), along with the NS number of the license (unique serial number provided along with the license in a green sticker).

  • After receiving the “Site Key” from your software vendor, type it in the “Site Key” field (from the same dialog where the Site Code was copied from) and click on the “Authorize” button.

  • Follow the following steps to upgrade a license on the “Windows Embedded” or “Windows Embedded CE” platforms:

  • Make sure that the “Remote Agent” (CEServer.exe) is running on the target (runtime) device. If you want to upgrade a Hardkey, make sure that it is connected to the device.

  • Run InduSoft Web Studio (development environment) on the “Windows” platform.

  • Open the “Remote Management” dialog (Home > Connect) from InduSoft Web Studio, type the IP Address of the target (runtime)  device in the “Network IP” field and click on the “Connect” button.

  • Upon connection, select the “Embedded License” tab from the “Remote Management” dialog, copy the “Site Code” and send it to your software vendor (usually, by email), along with the NS number of the license (unique serial number provided along with the license in a green sticker).

  •  After receiving the “Site Key” from your software vendor, type it in the “Site Key” field (from the same dialog where the Site Code was copied from) and click on the “Send” button.

 

 

Q. How does InduSoft Web Studio count the number of Thin Clients?

A. The license for the Thin Clients resides on the Server station only – where InduSoft Web Studio is running. The license is not installed in any Thin Client station. The license on the Server controls the maximum number of Thin Clients connected to the Server simultaneously. You can customize the license on the server to support a different number of Thin Clients of each type (Web Thin Client, Secure Viewer Thin Client, and SMA Thin Client).

 

 

Q. How are the drivers supported by each license level counted by InduSoft Web Studio?

A. InduSoft Web Studio limits the maximum number of different drivers configured simultaneously in the same application. Each driver implements a protocol and uses one physical port of the station where the application runs. For example, in order to exchange data with 10 PLCs that support the same protocol (e.g.: Modbus over TCP/IP), you just need one driver (one protocol and one Ethernet port). However, in order to exchange data with two PLCs via two different serial ports of the computer, you need two communication drivers, even if both PLCs support the same protocol. If more drivers are required, please contact InduSoft.

 

 

Q. How are the tags supported by each license level counted by InduSoft Web Studio?

A. Each tag is a “variable” capable of holding an independent value, such as “PressureTankA”, “TemperatureOver1”, “StateMotorC”, and so forth. The following rules apply for InduSoft’s tag count:

  • The tags created by the user (Application or Project tags) are counted against the license limit. However, the System Tags, created automatically for any project, are not counted against the license tag limit (e.g.: Time, Date, UserName, and so forth)

  • The tag count does not depend on the data type supported by each tag (Boolean, Integer, Real, or String). 

  • The same tag can be configured in many interfaces and it still counts as only one tag. For example, the same tag can be configured on Screens, Trend worksheets, Alarm worksheets, Driver worksheets, OPC worksheets,

    and so forth, and it still counts as one tag.

  • Any tag created on the project (Application/Project tags) are counted against the license limit, even if they are not linked to an external device (e.g.: PLC) via communication drivers, OPC, or any other task. In other words, as soon as the tag is configured in the application, it is counted against the license limit.

  • VBScript variables are commonly used to manipulate temporary values used in calculations. VBScript variables can be used in any VBScript interface of the product (VBScript tasks, Global Procedures, Graphic Scripts, Screen Scripts, and so forth) and they do not count against the license tag limit

  • Each array position counts as one tag because it holds an independent value. For example, a tag configured with 3 array elements counts as three tags (Tag[0], Tag[1], and Tag[2]).

  • Each member of a class tag counts as one tag because it holds an independent value. For example, a class tag with 2 members counts as two tags (Tag.MemberA and Tag.MemberB).

  • Class tags configured as arrays count as the number of array positions multiplied by the number of members. For example, a class tag with 2 members and configured with 3 array elements counts as six tags (Tag[0].MemberA, Tag[1].MemberA, Tag[2].MemberA,  Tag[0].MemberB, Tag[1].MemberB, and Tag[2].MemberB).

 

Q. What is the NS number of “green sticker” number?

A. It is a unique serial number that identifies your license. It is very important to keep this number in a safe place, since it will be necessary to conduct any maintenance for your license, including upgrades.

 

 

Q. Can I avoid shipping when purchasing the product?

A. Yes. You can download the product from the InduSoft’s web site and request a Softkey license (Site Key), along with the NS number, via email.

 

 

Q. What do I receive when I purchase a license?

A. You will receive a box with the following items:

  • The Certificate of Authenticity, including the InduSoft hologram and a unique NS number, which identifies your license. It is important to keep this certificate in a safe place, since it may be required for any maintenance activity in regards to your license, including upgrades.

  • The DVD including the installation files for InduSoft Web Studio , SCADA Gateways, Toolkits, and third-party tools, such as OPC Servers. Furthermore, the DVD also includes sample applications for InduSoft Web Studio, PowerPoint presentations about the product, case studies, and documentation such as tech notes and manuals.

  • The Getting Started guide.

  • The InduSoft Web Studio datasheet.

  • If you ordered a Hardkey (instead of softkey), it will be shipped in the box along with the product.

 

For more information, visit our Licensing Help page, or contact us:

US and Canada Toll-Free: 855-274-8381

Direct dial from anywhere: 512-910-8044

Email: license@indusoft.com