Not all SCADA companies go above and beyond to provide users with an effortless user experience. But even for those who do offer exceptional services with their SCADA and HMI products, there are ways for users to get even more use out of the SCADA software company they are working with. In fact, we’d love to see you take advantage of all the support we can give you! Here are some ways to get the most out of your SCAD A HMI software:
- Make use of company hosted HMI training – HMI training is an important aspect of using your HMI software to its full potential. Good HMI training from qualified trainers who understand every aspect of the software will enable you to make use of time saving techniques, and features that you may not have known about.
- Use the technical support offered by SCADA companies – Top notch SCADA companies will have a technical support staff on location that can answer questions using real knowledge and experience, and will be able to do more than simply troubleshoot based on a script. Take advantage of this, and speak to a qualified customer support agent. Forums and message boards are also good places for technical information, but the HMI company that created the software may have faster, cleaner solutions.
- Keep up with updates and new versions – The best SCADA companies are constantly innovating. That means that with every new version of the software, there will be significant enhancements to the user experience. For example, from InduSoft 6.1 to 7.0, many design features have been added that allow much quicker development. In addition, new and updated drivers are always being added to the software, meaning that users can get additional functionality and compatibility simply by updating to the most current version or downloading updated drivers on the web site.
- If there’s a feature you want, don’t be afraid to ask for it – SCADA companies are always happy to know what they can add or change to create a better user experience. Want more SCADA icon libraries? Ask for them! Want new drivers, or know a feature that will save you hundreds of hours? Let your SCADA company know about it. Just call or send an email. You may even see your idea in the next version of the software!